Refunds are given to patrons for library equipment malfunctions or system errors.
To receive a refund the patron must present pages indicating equipment issues.
Paper jams must be reported to the Circulation Desk and cleared by Circulation staff.
Refunds will not be given when several blank pages are printed. This is an operator error, not an equipment malfunction. To prevent errors examine print preview before the print job is sent. (Signs are at each computer workstation.) Also confirm the price of the print job BEFORE the job is printed.
Refunds to students can be made to plan 61 of their print account in CS Gold. Community user refunds must be made from the refund box.
Patron complaints can be directed to the Library Dean.
This policy is approved by Janet Stoeger Wilke, Library Dean, November 7, 2017.