Library Policies, Guidelines and Procedures

Vending Machine

Steps to follow if a patron loses money in a vending machine. 

They should:

1. Go to the Finance Office if between the hours of 8:00 am-5:00 pm,  Monday through Friday
2. Go to the Circulation Desk if outside of these hours and:
   1. Fill out a green reimbursement form
   2. Circulation staff will give them the refund from our cash drawer
3. If the patron used a card to pay for it, they cannot get a refund until they can show that the charge went through and is not just “pending”.   If they can show that the charge has gone through, they should follow above procedures.

Wepa Refunds

All print refunds are handled by Wepa, please visit the link below for assistance:

https://support.wepanow.com/refund-procedures/